FAQ
Frequently Asked Questions
I want to make your SoulStone experience as easy, peaceful and magical as possible. Below are answers to my most common questions.
✨ Orgonite & Crystal Questions
What is an orgonite lamp?
An orgonite lamp is a handcrafted energy tool made from crystals, resin, metals and sacred geometry. When illuminated, it amplifies the natural frequency of the crystals and creates a calming, balanced atmosphere.
Are your lamps handmade?
Yes — every lamp is individually handcrafted by me, Tracy. Each piece is completely unique.
What crystals do you use?
Each lamp description lists its crystal blend. I use only natural crystals from trusted suppliers, intuitively selected for their energy and harmony.
Do the lamps get hot?
No — LED bases stay cool and safe for extended use.
Do you offer custom pieces?
Yes! If you're drawn to a specific crystal, colour palette or energetic intention, I can create a custom lamp. Email contact@soulstonedesigns.com.au.
📦 Shipping & Delivery
Where do you ship?
I ship Australia-wide from Queensland.
How much is shipping?
Flat-rate shipping: Standard $12.95 • Express $17.95. Full details are on the Shipping page.
How long does delivery take?
Orders typically ship within 1–3 business days. Delivery times vary by Australia Post.
Do you offer local pickup?
Yes! Local pickup is available at Old Petrie Town Markets – Mumford Barn, Sundays 7 AM–1 PM. You'll receive a pickup confirmation when your order is ready.
💳 Payments & Afterpay
What payment methods do you accept?
Credit/debit card, PayPal, Afterpay, Zip Pay, ShopPay, Apple Pay and Google Pay (device-dependent).
Can I use Afterpay or Zip?
Yes — both are available at checkout, and you'll see a payment badge on each product page.
📬 Orders & Returns
Can I change my order?
If it hasn't shipped yet, email contact@soulstonedesigns.com.au and I’ll help.
Do you accept returns?
Returns are accepted within 14 days for unused items in original condition. Full details are in the Returns & Refunds Policy.
What if my item arrives damaged?
Please contact me immediately with photos. I will make it right — replacements or refunds are handled with care.
🕯 Lamp Care
How do I care for my lamp?
Keep it on a stable surface away from heat, dust with a soft cloth, handle crystals gently, and avoid dropping the pyramid point.
Are LED bases replaceable?
Yes — lamp bases are removable and can be replaced easily if needed.
🛍 In-Person Shopping
Can I see your products in person?
Yes! Visit me every Sunday at Mumford Barn, Old Petrie Town Markets, 7 AM–1 PM.
Do you bring all lamps to the market?
I bring new releases, bestsellers and exclusive one-of-a-kind pieces.
🌈 Still Need Help?
Email me anytime at contact@soulstonedesigns.com.au. I’m always happy to help.